1. Enquiry, quotation and confirmation
A WhatsApp conversation or website listing is an invitation to discuss a journey. A booking is confirmed only when Monya issues written confirmation and the payment requirements stated for that booking are met. Check the traveller names, dates, room arrangements, route and inclusions before accepting.
2. Your price and what it covers
The published journeys show per-person starting prices or pricing on request. Unless stated otherwise, prices refer to twin sharing and land arrangements. Your quotation identifies the currency, validity, inclusions, exclusions and relevant group size. Dates, availability and exchange rates can affect an unconfirmed quote. We will explain a price difference before you authorise a booking.
3. Payment
The deposit, balance, payment deadlines and approved payment method will be stated in your quotation or invoice. Use only the company payment details verified with your consultant. The current website does not take card payments. Do not send full card details through a website message or WhatsApp. Contact us promptly if a payment deadline cannot be met.
4. Traveller information and entry requirements
Provide names exactly as shown on travel documents and check confirmations or vouchers promptly. Tell us about errors before services are issued. Travellers are responsible for the passports, visas, entry permissions and health documents required for their nationality, route and dates. Ask the relevant authorities for current requirements; a booking does not guarantee admission.
5. Changes you request
Request changes in writing and quote your booking reference. A change depends on availability and supplier acceptance. We will explain any change in price or disclosed amendment charge before you decide. A name change may require a new reservation or ticket.
6. Cancellation and refunds
Send cancellation requests to info@monyaholiday.com with the booking reference, traveller names and departure date; ask for acknowledgement. Charges depend on the cancellation schedule and supplier restrictions disclosed for your booking, together with applicable law. Some issued tickets or confirmed services may be non-refundable. We will explain the calculation, any refundable amount and expected processing arrangements. Mandatory refund rights take priority over inconsistent conditions.
7. Supplier or itinerary changes
Hotels, carriers, guides and other providers may need to change arrangements because of availability, weather, closures or safety. We will communicate material changes and discuss available alternatives. The accepted booking documents and applicable law determine cancellation, replacement and refund options if an agreed service cannot be supplied.
8. Needs, requests and insurance
Tell your consultant before booking about accessibility needs, dietary restrictions, medical considerations or arrangements for children that affect the proposed journey. A request is not guaranteed unless confirmed in writing. Consider suitable travel insurance covering cancellation, medical care and the activities you intend to undertake.
9. During the journey and concerns
Follow lawful instructions and reasonable safety requirements. If a problem occurs, contact your Monya consultant promptly so we and the service provider can try to assist. Keep relevant receipts and booking documents. Our support does not replace emergency services or an insurer’s assistance service.
10. Applicable terms and law
These booking terms are read with your accepted quotation, confirmation and the supplier conditions given before booking. Any compulsory Malaysian tourism or consumer-protection requirement overrides inconsistent conditions. No clause removes liability or remedies that cannot lawfully be excluded. Contact info@monyaholiday.com if a term needs clarification before you commit.
1. 咨询、报价与确认
WhatsApp 咨询或网站行程仅为旅程讨论的起点。预订须在梦亚发出书面确认、且已满足该预订所列付款要求后才成立。接受前，请核对旅客姓名、日期、房间安排、路线及包含项目。
2. 价格及包含范围
网站行程列示每人起价或按需报价。除非另有说明，价格按双人同住及纯地接安排计算。具体币种、有效期、包含与不含项目及适用人数，以报价为准。日期、名额及汇率可能影响尚未确认的报价；授权预订前，我们会说明价格差异。
3. 付款
订金、尾款、付款期限及认可付款方式，将于报价或发票中列明。请仅使用已向顾问核实的公司收款资料。当前网站不提供银行卡付款功能；请勿通过网站消息或 WhatsApp 发送完整银行卡资料。如无法按时付款，请尽快联系我们。
4. 旅客资料与入境要求
请按旅行证件提供准确姓名，并及时核对确认文件或凭证。如有错误，请于服务出票或落实前告知。旅客须按国籍、路线及出行日期准备所需护照、签证、入境许可及健康文件。最新规定应向有关当局核实；预订不代表保证获准入境。
5. 您提出的更改
请以书面提出更改，并注明预订编号。更改须视名额及供应商是否接受而定。您作出决定前，我们会说明价格差额或已披露的更改费用。姓名更改可能需要重新预订或出票。
6. 取消及退款
取消申请请发送至 info@monyaholiday.com，并注明预订编号、旅客姓名及出发日期，同时要求确认收悉。费用按该预订已披露的取消安排、供应商限制及适用法律处理。部分已出票或已确认服务可能不可退款。我们会说明费用计算、可退金额及预计办理安排。如条件与法定退款权利有冲突，以法定权利为准。
7. 供应商或行程变更
酒店、承运方、导游及其他服务方可能因名额、天气、关闭或安全原因调整安排。我们会通知重大变更，并与您讨论可行替代方案。如已约定的服务无法提供，取消、替代及退款安排按已接受的预订文件及适用法律处理。
8. 特殊需要、要求与保险
如无障碍需要、饮食限制、健康情况或儿童安排会影响拟定旅程，请在预订前告知顾问。特殊要求须经书面确认，方可视为已落实。建议按自身需要选择涵盖取消、医疗及拟参加活动的旅游保险。
9. 旅途中及意见反馈
请遵守合法指示及合理安全要求。如发生问题，请及时联系梦亚顾问，以便我们与服务方尝试协助，并保留相关收据及预订文件。我们的旅途支持不能替代紧急救援或保险援助服务。
10. 适用条款与法律
本预订条款须连同您接受的报价、确认文件及预订前提供的供应商条件一并阅读。马来西亚旅游或消费者保护方面的强制性规定优先于冲突条件。任何条款均不排除依法不得排除的责任或救济。作出承诺前，如需澄清条款，请联系 info@monyaholiday.com。
MONYA International Holiday Sdn Bhd
[201901011836 (1321164-W)] · MOTAC L/N 11539
Jalan Kelang Lama, 58000 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur, Malaysia.